Gentle Homecare Selecting a Caregiver

— Bob A.

The following guidelines are intended to assist you in calling or researching agencies. Our guideline is currently used by numerous local hospitals and other healthcare facilities to assist their patients in making homecare decisions. To view our answers and a tool to evaluate us click the comparison link below.
1.	Is agency licensed in the State of Illinois? Are caregivers bonded?
2.	Do you employ all of your caregivers?
3.	What kind of background checks do you perform on your caregivers?
4.	Do caregivers speak English?
5.	Who is responsible for caregiver’s taxes and social security?
6.	Are caregivers covered by worker’s compensation insurance in case they are injured in my home?
7.	What are your hourly (or live-in) rates: >> view our rates Weekdays Weekends Shift Differential Transportation Charge Any Additional Charge (such as placement fee)
8.	How is the billing and payment of services handled?
9.	If we choose to, can we interview potential caregivers? If yes, is there a charge?
10.	What can we expect from a caregiver? >> see what you can expect
11.	Is there someone at the agency to answer my questions or concerns at all times?
12.	Are the caregivers supervised? If yes, is there an additional charge for this?
13.	What happens when my caregiver takes time off?
14.	For questions, compliments or complaints, who would be my contact person? >> contact us
15.	How long does it take to staff a case? To ensure the most appropriate care, it is best to give the agency as much information as possible about the patient.
Click here for Ease of Comparison Chart